Shipping policy
Standard processing time for the majority of products is 3-5 business days.
Once dispatched your order will be delivered within 2-3 business days with standard shipping, express options are available.
Once your order is complete you will receive a confirmation email with tracking information.
Please leave your required date in the order notes. If you need your order urgently please send us an email and we'll do our best to assist you. Selecting an express shipping mode does not guarantee your order will be processed any quicker.
We cannot assume liability if your order arrives after your event date, provided it was shipped within the specified processing time.
We do not work on weekends or bank holidays, so orders placed during this time will be processed as soon as we return.
Please note that delays with couriers e.g. strike action, will likely cause delays with orders arriving - which is sadly outside of our control.
We currently ship to the United Kingdom.
If you'd like to place an order from another location, please email: info@custompartydecorations.com
Orders shipped outside of UK mainland may be subject to delays due to customs checks and additional charges, which are also outside of our control.
Shipping Rates and Times
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We offer various shipping options to accommodate your needs.
- Domestic orders within the UK typically arrive within 1-5 business days from the date of shipment, depending on the service. Express options are available at checkout.
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International orders may take 5-21 business days for delivery, depending on the destination, service and customs clearance.
Shipping Partners
We partner with reputable carriers to deliver your orders promptly and reliably.
Shipping Restrictions
Please note that some products may have shipping restrictions based on their nature or destination. We advise reviewing product-specific shipping information on the respective product pages.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
Order Changes and Cancellations
For any changes or cancellations to your order, please reach out to our customer support team within 24 hours of placing your order.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Express options are available.
Lost or Delayed Shipments
In the rare event of a lost or significantly delayed shipment, please contact us immediately, and we will work with the carrier to resolve the issue promptly.
Returns and Exchanges
For information regarding returns and exchanges, please refer to our Returns Policy page.
Contact Us
If you have any further questions or concerns about shipping or delivery, please don't hesitate to contact our customer support team. We're here to assist you. Email: info@custompartydecorations.com
